Return & Exchange Policy
Please ship your boots back to the Irvine, CA location listed below.
*Our return policy was recently updated. If you purchased your product before 1/25/2018 the previous policy still applies to you, if you need to review that policy please email us at firstname.lastname@example.org and we will email it to you.
Returns and Exchanges Made Simple
We have a very simple return policy created to reduce hassles and get you your boots as soon as possible.
If you need to return or exchange your boots, please contact email@example.com and request a return authorization. We will then provide you with a return authorization number via email. If you would like, we can also send you a return shipping label for $9.95 per pair, just let us know if you would like one in your request.
For exchanges, simply place a new order on the site and your new boots will be shipped to you with FREE SHIPPING. A refund for your returned pair will be issued as soon as they are received and processed.
Need a return shipping label?
You are free to send the items back to us using whatever shipping method you would like, but we also offer our customers a reduced rate shipping label for $9.95. If you would like one, please request it via firstname.lastname@example.org and a return label will be emailed to you. Print it out, affix it to the box, and drop it off at UPS and you are good to go. The $9.95 will be deducted from your refund.
Item Condition – Please Read – Returns must be in new condition.
Items returned must be in brand new unworn condition. Items that have been used, worn or washed are not eligible for return or exchange unless your items are eligible for return under a manufacture’s Comfort Guarantee. Please contact Customer Service to see if you qualify. Items must be returned within 30 days your receiving them. If you order is beyond 30 days, please contact customer service.
In some cases, it can take up to 2 weeks to process regular returns and exchanges and possibly longer for defective items or returns covered under a Comfort Guarantee.
Please protect your original packaging, do not put a label on the product box or packaging. When sending it back please cover it in paper, plastic or another box before applying the shipping label. Damaged product packaging may be subject to a $5 repackaging fee.
Depending on brand, returns may be subject to a restocking fee of up to 10% of the final sale price.
Refunds will be processed once the item is received in our Irvine, CA location and could take 5-7 business days to credit your original payment method or account.
Returned items that have been used, worn or washed will be returned to you and you will incur shipping charges for the cost of shipping the items back to you.
Defective Items – We Got Your Back!
Most manufacturers offer a 1 Year Warranty against defects. Policies may vary by manufacturer but if your item appears to be defective upon receipt or becomes defective for any reason within 1 year of receipt, please Contact Customer Service we’ll do our best to have your item replaced.