|Return & Exchange Policy
All returns & exchanges must be authorized through our Customer Service Department and must be requested within 30 days of receipt. For damaged or defective items please see our defective item policy.DO NOT RETURN TO SENDER!
Your boots may have been shipped from one of our warehouses but it needs to be shipped back to us at our Irvine, CA location to be processed through our Customer Service Department.
Items sent back for return or exchange must be in brand new unworn condition. Items that have been used, worn or washed are not eligible for return or exchange unless your items are defective or eligible for return under a manufacturer’s Comfort Guarantee. Please contact Customer Service to see if you qualify.
In some cases it can take up to 2 weeks to process regular returns and exchanges and possibly longer for defective items or returns covered under a Comfort Guarantee.
Please protect your original packaging, do not put a label on the product box or packaging. When sending it back please cover it in paper, plastic or another box before applying the shipping label. Damaged product packaging may be subject to a $5 repackaging fee.
Hassle Free Exchanges - Contact Customer Service Department & We’ll Walk You Through It!
Exchanges are FREE and are limited to 1 exchange per item. If you need to exchange the same item twice, we charge $15 for each additional exchange to cover additional shipping costs. Your replacement item will ship via ground shipping. Expedited shipping options are available for additional fees.
Returns – Not Happy & Don’t Want to Exchange? No Problem.
We offer return shipping labels for all footwear for only $9.95 – a huge discount compared to any retail shipping rates. Return rates for other items will vary. Simply contact Customer Service and we’ll get it taken care of. Depending on manufacturer, each return is subject to a 5-10% restocking fee.
Refunds will be processed once the item is received in our Irvine, CA location and could take 5-7 business to credit your account.
Returned items that have been used, worn or washed will be returned to you and you will incur shipping charges for the cost of shipping the items back to you.
Defective Items – We Got Your Back!
Most manufacturers offer a 1 Year Warranty against defects. Policies may vary by manufacture but if your item appears to be defective upon receipt or becomes defective for any reason within 1 year of receipt, please Contact Customer Service we’ll do our best to have your item replaced. (Defective Boot Return)