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Payment Policy

Sales Tax – We only charge Sales Tax for Orders that are shipped within CA.


Payment Methods:
  • Credit & Debit Cards – We accept Visa, MasterCard, Discover & American Express with valid US billing address
  • PayPal – We accept all Payments through PayPal
  • Money Order or Cashier’s Check – Acceptable with valid US billing address, please see policy below

Pre-Authorizations & When We Charge

PayPal may require pre-authorization. We do not pre-authorize any credit or debit cards processed outside of PayPal. We only charge your method of payment once the item is verified as orderable and your payment has cleared any fraud detections.


PayPal

We do accept PayPal. Once you have placed your order and paid via PayPal, if you need to modify your order resulting in additional charges, you will need to PayPal us the balance or pay via Credit/Debit card over the phone. All returns for payments made via PayPal after 30 days are only payable by check.


Money Order, Personal Check or Cashier’s Check

We only accept Money Orders, Personal Checks & Cashier’s Checks with prior authorization. We may hold all checks and money orders for up to 10 business days before processing your order for the payment to clear. Please contact Customer Service Department and we’ll send you an order form to print and mail in with your check or money order.


Credit Line - Lines of Credit are only available for bulk orders. For more information please email help@workbootsusa.com.


Payment is Declined

If your credit or debit card is declined outside of PayPal you will receive an email from us informing you of the declined payment. For all payments declined through PayPal you should receive notifications from them. Your card may be declined for the following reasons:

  • Insufficient funds or Credit Limit Issues. Please contact your card-issuer for further information.
  • Your billing address did not match the card billing address.
  • Your 3-4 digit code on the back of your card (front on AMEX), did not match what you entered.

Returned/Bounced Checks

A $25 bank fee will be automatically applied to all orders with a returned or bounced check. When your check bounces or returns we will contact you to collect full payment + the $25 bank fee. If payment is not made in full within 30 days we may cancel your order, cancel your line of credit (if any), and pursue collections.


Refunds

Refunds are applied to your original payment method. Some exceptions apply; for Credit / Debit orders over 90 days & PayPal orders over 30 days we must refund your order via check. Checks are mailed around the 1st and 15th of each month. Refunds will be processed once your item is received in our Irvine, CA and could take up to 5-7 business days to credit your account or for us to mail you a check.





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