|Refund Amount: The refund amount is for the price of the item less any discount codes or coupons before shipping plus tax. Shipping costs are not refundable.
Returned to Sender / Undeliverable Address : If you do not use our labels for returns we are not responsible for any packages returned to sender for undeliverable addresses. You can purchase label from us at any time during the return process for $9.95.
Clearance, Closeouts & Blowouts: Items marked as Clearance, Closeout or Blowout are not eligible for return or exchange.
Free & Promotional Items: If you returned an item that included any free or promotional items, the free or promotional item must be included with your return otherwise you may be subject to additional fees for the full retail value of the free or promotional item. All free and/or promotional items must also be returned in brand new, unused condition. If your free and/or promotional item is defective, please contact us within 30 days and we will do our best to replace the item. If a replacement is not available we are not obligated to obtain one or offer any form of reimbursement.
Returns & Exchanges Not Processed Through Customer Service: If you send an item directly to a manufacturer or distributor without prior authorization you may forfeit your eligibility for the return or exchange and we will not be responsible for any losses that occur from any additional shipping costs, damages, missing or lost items.
We reserve the right to refuse any item sent back for return or exchange for any of the following reasons: