|Please e-mail questions to: help@WorkBootsUSA.com|
Work Boot USA's Return Policy: Please read the following instructions very carefully
to insure prompt service!
Here are some returns documents for quick returns and exchanges: Return Paperwork or Return Paperwork PDF
For your convenience, we do offer a return shipping service for $11 per pair of boots. If you wish to purchase a return shipping label, please contact our customer service at firstname.lastname@example.org or you can click the link Purchase Label. Please provide your name, email address and order number so that customer service can ensure your return shipping label will be created for the proper order, as well as sent to the best email address
This service is only available for return locations from the contiguous US.
For Defective Product please see Defective Boot Return/Exchange
We realize that many customers need to test the fit of their boots before wearing them on a day to day basis. We highly recommend that customers try on their boots indoors on a carpet or rug in order to keep the boots in brand new condition. Please do not wear your boots until you are sure they fit properly. We will not be able to accept any worn boots for an exchange or refund.
All returns for exchanges and/or refunds must occur within 14 days of receipt of merchandise. After 14 days, this policy becomes null and void.
Returns may take up to two weeks to be processed through our Returns Department.
The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.
We will recharge the shipping fee for all packages returned to us due to an undeliverable address.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
Obvious Wear & Tear such as scuffs, scrapes, worn soles
Any and all size adjustments to the original design of the product.
Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc.
Obvious odors such as cigarette smoke, perfume or colognes, etc.
Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.
Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Due to Health Code Violations, socks are not eligible for return.
For any pants, shirts, jackets, undergear, shorts, or apparel and clothing, the tags MUST still be attached to the product. Any clothing missing a tags, or have had tags removed will be rejected for return.
Clothing must be returned unwashed and unworn. Failure to comply will result in a rejection at the returns dept.
Please include a check or Money Order in the amount of $11.00 for the handling & shipping fees (If two or more items are being exchanged, please contact us for the appropriate shipping charge). If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange.
**Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected**
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. WorkBootsUSA reserves the right and will charge a restocking fee of 10% of the retail value of any and all merchandise that is returned for a refund.
If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation
email will be sent to you. These shipping and handling costs are from the initial shipping, and the cost of sending the boots back to the manufacturer for inspection of quality, cleaning, and repacking, so that our customers will always receive brand new unused products.
**Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above. Items MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected**.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:
The merchandise in its original, brand-new condition with all related paperwork and packaging.
A copy of your order invoice.
A short but precise note listing the reason(s) for the return and/or exchange.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.
PLEASE SEND ALL RETURNS TO:
Work Boots USA
Attn: Returns Department
18 Technology Drive
Irvine, CA 92618
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of Work Boots USA, Inc.’s distributors shipped directly to the customer), it is the customer’s responsibility to contact Work Boots USA about any and all concerns regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor, or refused delivery. In addition, Work Boots USA, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, Work Boots USA, Inc. reserves the right to end all further assistance and proceedings regarding the customer’s order. If the customer refuses delivery of the package, WorkBootsUSA is not responsible for retrieval of the drop shipped merchandise, and the customer is responsible to obtain the package and have it returned to our returns dept. Orders also cannot be Billed Internationally and Shipped inside the U.S.
WorkBootsUSA reserves the right and will charge a restocking fee of 10% up to 20% of the retail value of any and all merchandise that is returned for a refund.
All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), Work Boots USA reserves the right to liquidate the inventory and withhold credit.
All sales are final on Clearance, Close-out and Blow-out merchandise. These items are not eligible for return and/or exchange.
If any item marked as for exchange only in the specifics of the boot, such as a limited stock boot, or a promotional boot and the requested size for exchange is not available, the original product will be shipped back to you and no further exchanges possible.
If you cancel your order before it has been picked or shipped, your credit card will be fully refunded. Please be aware that once orders have been picked in the warehouse, they can no longer be stopped and will be shipped. These orders have been loaded onto trucks or are on pallets that have been secured with an outer wrap so our warehouse staff can no longer access them.
If you would like to cancel an order after it has been picked or shipped we can do so, but any Fee’s incurred from UPS (UPS may charge $10-$20 to stop shipment of an order) as well as the shipping cost, will be transferred to your order before the refund.
It is the customer’s responsibility to verify that the information on the order is correct via their confirmation email. A customer must contact Work Boots USA customer service within 1 hour of placing the order to have any incorrect information adjusted. After 1 hour, customer service will process the order as is. If any adjustments are needed to the order after is has been processed, the customer will be responsible for all corrections and adjustment fee’s.
If you are in receipt of an item that is defective, you must contact Work Boots USA within 20 days of the buyer's receipt of defective merchandise to receive a defective product RA number. Your defective product RA number will be emailed to you. Once the defective RA number has been emailed, you have 14 days from the time of receipt of the email to have the product begin shipping to the returns department. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.