Policies

We have two feet. That's it! That is all we were given. And as blue collar workers, we clearly know the safety and comfort of our feet depend on the gear we utilize. We must have 100% faith in the products we use every day. That's why you will only get the top-of-the-line products at WorkBootsUSA.com. Each product on our site has been chosen for its reliability and durability. With years of hard work under our heels we know what is most important, which is why we will make sure we are able to bring you the highest quality merchandise at the lowest prices you will find.

We know our product and we stand behind our name. We have to...our feet depend on it!

Please feel free to e-mail us at help@workbootsusa.com with any further questions or comments you might have.

You can check out our Work Boots USA Holiday Schedule

Here are some returns documents for quick returns and exchanges: Return Paperwork
Return Paperwork PDF

All orders shipped to California will be charged sales tax of 8.75%.

YOU WILL SEE YOUR TOTAL SHIPPING CHARGES BEFORE YOU MAKE A FINAL CONFIRMATION OF YOUR ORDER.

ALL SHIPPING CHARGES ARE COMPUTED BASED ON YOUR ZIP CODE AND THE WEIGHT OF THE ITEM(S).

Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees and shipping and handling charges extra, and vary. Items offered at below retail prices may or may not be backordered depending on future availability. WorkBootsUSA.com cannot be held responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

Shipping policy

WE WILL DO ANYTHING POSSIBLE TO ASSIST MILITARY PERSONNEL ANYWHERE IN THE WORLD!! E-MAIL US IF YOU HAVE A SPECIAL NEED. WE WILL FIGURE OUT A WAY TO GET YOU WHAT YOU NEED!

If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of Work Boots USA, Inc.’s distributors shipped directly to the customer), it is the customer’s responsibility to contact Work Boots USA about any and all concerns regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, Work Boots USA, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, Work Boots USA, Inc. reserves the right to end all further assistance and proceedings regarding the customer’s order. Orders also cannot be Billed Internationally and Shipped inside the U.S.

USPS Packages

Claims on missing packages shipped via USPS Priority Mail can only be processed within 90 days from the date the order / merchandise was shipped. The United States Postal Service cannot process a claim that is issued past the 90 days. After 90 days we will NOT be able to assist you with your missing package / shipment. No exceptions! Claims can only be opened AFTER 45 days from date of shipment of merchandise. To correctly process a claim, the customer must send us a faxed or mailed letter with his/her signature and current date; or an email accompanied by a letter signed and dated, clearly stating that he/she has not received his/her merchandise within the allotted time and requests that WorkBootsUSA.com issues a claim for the missing merchandise/package.

UPS delayed shipping – no reimbursement

WorkBootsUSA.com cannot be held responsible for any packages that are delayed in delivery due to unforeseen carrier service issues (UPS, Fed Ex, USPS). If this should occur, the customer will address the matter with the respective shipping company directly. Work Boots USA, Inc. will NOT contact the carrier for any reimbursement issues. Under NO circumstances will WorkBootsUSA.com be responsible for compensating customer-requested carrier-issued reimbursements. The customer is solely responsible for contacting the carrier and seeking self-reimbursements.

Exchanges / Free Shipping Offer /Free Item offers / Sale Priced items

Any exchange request will incur a new shipping and handling charge. Free shipping offers only applies to the first purchase and not exchanges thereafter. Returns for items shipped under a free shipping special are subject to restocking fees and our cost of shipping on the original order.

Offers for free items are one per customer per offer per week. Customers have attempted to place several orders in an attempt in increase the amount of free promo items they would receive. We do not allow this practice. All free offers and free promo items are while supplies last. If we run out of a free promo item we are not obligated to provide it to you at a later time. If there is a problem with your free promotional item or free shipping you must report it within 30 days of shipment.

From time to time items will be offered for sale at a reduced price. Customers who bought any item prior to a sale do not have a right to the difference unless it is stated in the sale. It is our policy that sale prices only apply to new purchase. Sale prices do not apply to orders placed before the sale went into effect and we will not credit customers the difference in price between the sale price and the old price.

Coupons - For some items or combination of purchased items it may appear to the customer that multiple coupons (free shipping or a % or $ amount discount) could apply. We only allow ONE coupon code to be used per order (ie you get free shipping OR a discount, but not both). In some situations we may allow two coupons to be applied, but this would have to be pre-approved by a WorkBootsUSA.com, Inc customer service manager.

Some items on the site will be clearly labeled indicating they do not get free shipping as most other items in the same brand do. If you disregard this statement and attempt to apply an ineligible coupon to your order we will add shipping charges when we process your order. We will not contact you ahead of time.

Items offered to you in the checkout shopping cart at lower than normal prices DO NOT GET FREE PROMOTIONAL ITEMS OR FREE SHIPPING! It's pretty simple. If you pay the regular price for items then you get the free stuff. If you purchase items at the lower price offered in the shopping cart area (cross-sell offers) you do not get free stuff.

Mail-in Orders

Returned Checks

A $25.00 bank fee will automatically be incurred on all returned checks. If this occurs, we will attempt to contact you immediately at which time we will require full payment of your account, including the additional bank fees. The account MUST be paid in full via credit card or cashier's check. If the account is NOT paid off in full within a reasonable period of time (30 days from our receipt of the returned check), your account will then be forwarded to our collection agency for further pursuance and additional incurred charges.

Authorizations

Upon placing an order with WorkBootsUSA.com, the customers’ credit card will automatically be authorized by the credit card company for the full dollar amount of the order. This is NOT a charge. Although this amount may initially appear as a charge, it is simply an authorization run by the credit card company confirming if the necessary funds are available to process the order. This amount will automatically be removed within two to five business days from the date the order was placed.

Work Boots USA, Inc. will not act as an intermediary between the bank and the customer to have this authorization amount removed any earlier than what is required by the respective bank.

WorkBootsUSA.com Warranty Statement

WorkBootsUSA.com does not offer any warranty on any product. By law, manufacturers are responsible for all warranties they offer with their products. We will assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed.

At times we may offer an extended warranty for particular items. These offers will only cover the listed item(s). In all other cases the customer is responsible for dealing with the manufacturer directly on warranty issues.

WorkBootsUSA.com Policy Regarding Customers Entering Wrong Ship To Addresses, Ordering Incorrect Items, And Requesting Changes To Their Orders

WorkBootsUSA.com attempts to ship orders as quickly as possible. As a result once an order is submitted via any method (Website, mail, fax, or phone) we will not be able to make changes to your order once it has been processed, nor will we be able to stop it from shipping. The customer is responsible for making sure their order is accurate (shipping address, shipping method, and items ordered including sizes, gun fits, colors and quantities). If you do make an error in ordering you will have to follow our Return Policy. If possible, we can attempt to change the ship to address once the package has been shipped, however, we are completely subject to the shipping companies policies (ie If they say the ship to address cannot be changed once the package left us then there is nothing we can do for you). If the address can be changed a $10 service charge will apply (this is what UPS charges us to change an address of a package in transit)

WorkBootsUSA.com will not be responsible for errors made by customers entering wrong information. We will not reship the order for free, nor pay for the incorrect items to be shipped back to us. Items needing to be returned are subject to our Return Policy.