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FAQ's

How can I make a change to an existing order?
Typically, orders that have been submitted and processed cannot be altered. However, you may contact our customer service team at help@workbootsusa.com, and we will do our best to make any changes that you request.

I am trying to add items to my cart, but every time I add a new item, it bumps out the previous item out of my cart. How can I get the items to remain in my cart?
This usually means that your cookie security settings are set too high. You would need to lower your cookie security settings on your computer's internet browser program. This will allow our site to remember the items in your cart so that you may purchase them all together.

Where can I find your return policy?
Please click this link to our go to our returnís policy: Returns Policy

If you have a specific question that was not answered by our policy, you can go ahead and email the Returnís Dept. at help@workbootsusa.com.

Do you offer gift cards?
At this time, we do not offer gift cards.

Will I be charged sales tax?
All sales made within California will be charged an 8.75% sales tax. If you are a tax exempt government agency, you can contact us at help@workbootsusa.com with you Tax ID number so that we may remove the sales tax from your order.

Is your site secure?
Work Boots USA takes the issue of security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted. Our computers are protected via military grade firewalls , as well as the latest in anti-virus software so that your information is always secure. Credit card numbers are permanently encrypted in our system so that no one (not even employees) can see your credit card information.

What if an item is Backordered?
We do our best to keep all of our items in stock, however, if something is on backorder, we will contact the purchaser to let them know that there item is currently on backorder.



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